:root{--bg:#0A0C10;--alt:#0F1218;--card:#12151B;--line:#242933;--tx:#F5F6F4;--tx2:#A0A6B0;--tx3:#6E7480;--ac:#4C8DFF;--ok:#34D399;--or:#FF6B4A;--am:#F5B544}
*{box-sizing:border-box;margin:0}
body{background:var(--bg);color:var(--tx);font:15px/1.55 Inter,system-ui,sans-serif;padding:env(safe-area-inset-top) 0 env(safe-area-inset-bottom)}
h1,h2,.d{font-family:'Space Grotesk',sans-serif;letter-spacing:-.02em}
[hidden]{display:none!important}
button,input,select,textarea{font:inherit;color:inherit}
input,select,textarea{width:100%;background:var(--alt);border:1px solid var(--line);border-radius:10px;padding:10px 12px}
input:focus,select:focus,textarea:focus,button:focus-visible{outline:2px solid var(--ac);outline-offset:1px}
textarea{min-height:110px;resize:vertical}
label{display:block;font-size:13px;color:var(--tx2);margin:14px 0 6px}
.btn{border:1px solid var(--line);background:none;border-radius:10px;padding:9px 16px;font-weight:600;cursor:pointer}
.btn.p{background:var(--ac);border-color:var(--ac);color:#06101F}
.btn.link{border:0;padding:0;color:var(--tx3);font-weight:400;font-size:13px}
.btn:disabled{opacity:.5;cursor:wait}
.wrap{max-width:1040px;margin:0 auto;padding:0 20px}
.card{background:var(--card);border:1px solid var(--line);border-radius:14px;padding:20px}
.sub{color:var(--tx2);font-size:13px}
/* auth */
#auth{min-height:100dvh;display:grid;place-items:center;padding:20px;position:relative}
.authlang{position:absolute;top:16px;right:16px}
.lang{display:flex;border:1px solid var(--line);border-radius:8px;overflow:hidden;flex:none}
.lang button{background:none;border:0;padding:5px 9px;font-size:12px;font-weight:600;color:var(--tx3);cursor:pointer}
.lang button.on{background:var(--card);color:var(--tx)}
#auth .card{width:100%;max-width:380px;padding:32px}
.brand{display:flex;align-items:center;gap:10px;font:600 20px 'Space Grotesk';margin-bottom:22px}
.logo{width:30px;height:30px;flex:none;display:block}
#auth .logo{width:38px;height:38px}
.err{color:var(--or);font-size:13px;margin-top:12px;min-height:18px}
/* shell */
nav{position:sticky;top:0;z-index:5;background:#0a0c10d9;backdrop-filter:blur(12px);border-bottom:1px solid var(--line)}
nav .wrap{display:flex;align-items:center;gap:20px;height:56px}
nav .brand{margin:0;font-size:17px}
.tabs{display:flex;gap:2px;flex:1;overflow-x:auto}
.tabs button{background:none;border:0;padding:8px 12px;color:var(--tx3);border-radius:8px;cursor:pointer;white-space:nowrap}
.tabs button.on{color:var(--tx);background:var(--card)}
/* admin bar */
#adminBar{border-top:1px solid var(--line);background:#0f1218e6}
nav #adminBar .wrap{height:auto;min-height:46px;gap:12px;flex-wrap:wrap;padding-top:7px;padding-bottom:7px}
body.asclient #adminBar{background:#f5b5441c;border-top-color:#f5b54455}
.seg{display:flex;border:1px solid var(--line);border-radius:8px;overflow:hidden;flex:none}
.seg button{background:none;border:0;padding:5px 12px;font-size:12.5px;font-weight:600;color:var(--tx3);cursor:pointer}
.seg button.on{background:var(--ac);color:#06101F}
select.pick{width:auto;max-width:240px;padding:5px 10px;font-size:13px;border-radius:8px}
main{padding:28px 0 70px}
h1{font-size:26px}
.head{display:flex;justify-content:space-between;align-items:baseline;flex-wrap:wrap;gap:8px;margin-bottom:20px}
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:12px}
.kpi b{display:block;font:600 36px 'Space Grotesk';line-height:1.2;margin-top:4px}
.kpi .pv{display:flex;justify-content:space-between;align-items:baseline;gap:8px;margin-top:12px;padding-top:10px;border-top:1px solid var(--line);font-size:12.5px;color:var(--tx3)}
.kpi .pv b{display:inline;margin:0;font:600 14px 'Space Grotesk';color:var(--tx2)}
.two{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(300px,100%),1fr));gap:12px;margin-top:12px}
.bars{display:flex;align-items:flex-end;gap:8px;height:150px;margin-top:26px}
.bars div{flex:1;background:var(--ok);opacity:.5;border-radius:5px 5px 0 0;position:relative;min-height:3px}
.bars div:last-child{opacity:1}
.bars span{position:absolute;top:-18px;left:0;right:0;text-align:center;font-size:11px;color:var(--tx3)}
.lbl{display:flex;gap:8px}.lbl span{flex:1;text-align:center;font-size:11px;color:var(--tx3);margin-top:6px}
.split{display:flex;height:10px;border-radius:5px;overflow:hidden;background:var(--line);margin:16px 0 10px}
.legend{display:flex;flex-wrap:wrap;gap:16px;font-size:13px;color:var(--tx2)}
table{width:100%;border-collapse:collapse;font-size:14px}
th{text-align:left;font-weight:500;color:var(--tx3);padding:8px;border-bottom:1px solid var(--line)}
td{padding:12px 8px;border-bottom:1px solid var(--line)}
tr.c{cursor:pointer}tr.c:hover td{background:var(--alt)}
.tw{overflow-x:auto}
.tag{font-size:12px;padding:2px 10px;border-radius:99px;border:1px solid}

.empty{padding:36px 12px;text-align:center;color:var(--tx3)}
/* pagination */
.pager{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap;margin-top:14px;font-size:13px;color:var(--tx2)}
.pager:empty{display:none}
.pager .btns{display:flex;align-items:center;gap:10px}
.pager .btn{padding:6px 12px;font-size:13px}
.pager .btn:disabled{cursor:not-allowed}
/* transcript drawer */
#scrim{position:fixed;inset:0;background:#05070bb3;backdrop-filter:blur(3px);-webkit-backdrop-filter:blur(3px);z-index:19;opacity:0;pointer-events:none;transition:opacity .25s ease}
#scrim.open{opacity:1;pointer-events:auto}
#drawer{position:fixed;top:0;right:0;bottom:0;width:min(480px,100%);background:var(--card);border-left:1px solid var(--line);box-shadow:-24px 0 60px #0008;z-index:20;display:flex;flex-direction:column;transform:translateX(24px);opacity:0;visibility:hidden;transition:transform .28s cubic-bezier(.2,.8,.2,1),opacity .2s ease,visibility 0s .28s}
#drawer.open{transform:none;opacity:1;visibility:visible;transition:transform .28s cubic-bezier(.2,.8,.2,1),opacity .2s ease}
#drawer header{padding:18px 20px 16px;border-bottom:1px solid var(--line);padding-top:max(18px,env(safe-area-inset-top))}
.dTop{display:flex;justify-content:space-between;align-items:flex-start;gap:12px}
#dWho{font:600 18px 'Space Grotesk',sans-serif;letter-spacing:-.01em}
#dMeta{margin-top:2px}
#dClose{flex:none;width:34px;height:34px;border-radius:50%;border:1px solid var(--line);background:var(--alt);color:var(--tx2);font-size:20px;line-height:1;cursor:pointer;display:grid;place-items:center;transition:background .15s,color .15s}
#dClose:hover{background:var(--line);color:var(--tx)}
.summary{background:var(--alt);border:1px solid var(--line);border-radius:12px;padding:12px 14px;margin-top:14px;font-size:13.5px;line-height:1.55;color:var(--tx2);max-height:112px;overflow-y:auto}
#chat{flex:1;overflow-y:auto;padding:20px 20px 28px;display:flex;flex-direction:column;gap:8px;scroll-behavior:smooth;overscroll-behavior:contain}
#chat::-webkit-scrollbar{width:8px}#chat::-webkit-scrollbar-thumb{background:var(--line);border-radius:4px}
.bub{max-width:80%;padding:10px 15px;border-radius:18px;font-size:14.5px;line-height:1.5;overflow-wrap:anywhere;animation:pop .22s ease both}
@keyframes pop{from{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}
.bub.same{margin-top:-4px}
.bub.a{align-self:flex-end;background:var(--ac);color:#06101F;border-bottom-right-radius:5px}
.bub.u{align-self:flex-start;background:var(--alt);border:1px solid var(--line);border-bottom-left-radius:5px}
#drawer footer{padding:14px 20px;padding-bottom:max(14px,env(safe-area-inset-bottom));border-top:1px solid var(--line);background:var(--card)}
#drawer footer .btn{width:100%;color:var(--tx2)}
#drawer footer .btn:hover{color:var(--tx);background:var(--alt)}
@media(prefers-reduced-motion:reduce){#drawer,#scrim,.bub{transition:none;animation:none}}
.narrow{max-width:520px}
.row{display:flex;gap:10px;flex-wrap:wrap;align-items:flex-end}.row>*{flex:1;min-width:140px}
.row .btn{flex:none}
.sec{margin-top:26px;padding-top:22px;border-top:1px solid var(--line)}
.sec h2{font-size:16px;margin-bottom:4px}
#rForm[hidden]+.sec{border:0;margin-top:0;padding-top:0}
/* admin inbox */
.rep{margin-bottom:12px;padding:18px 20px}
.repHead{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.repBody{margin:10px 0 8px;white-space:pre-wrap;overflow-wrap:anywhere}
.rep .note{margin-top:8px;font-size:13px;color:var(--ok)}
.repAct{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin-top:14px}
.repAct .btn:not(.link){padding:7px 14px;font-size:13px}
.resolveBox{margin-top:12px}
.resolveBox textarea{min-height:80px}
#toast{position:fixed;left:50%;bottom:24px;transform:translate(-50%,20px);background:var(--tx);color:var(--bg);padding:11px 18px;border-radius:10px;font-size:14px;opacity:0;pointer-events:none;transition:.25s;z-index:40}
#toast.show{opacity:1;transform:translate(-50%,0)}
html{-webkit-text-size-adjust:100%}
button,.tabs button,tr.c{touch-action:manipulation;-webkit-tap-highlight-color:transparent}
.tabs{scrollbar-width:none}.tabs::-webkit-scrollbar{display:none}
.tag{white-space:nowrap}
@media(max-width:640px){
  body{font-size:15px}
  input,select,textarea{font-size:16px;padding:12px}   /* 16px stops iOS Safari zooming into fields */
  .btn{min-height:44px;padding:10px 16px}
  .btn.link{min-height:0;padding:8px 4px}
  .wrap{padding:0 16px}
  main{padding:18px 0 calc(50px + env(safe-area-inset-bottom))}
  h1{font-size:22px}
  .card{padding:16px;border-radius:12px}
  .head{margin-bottom:14px}
  /* nav: brand + language + sign out on row 1, scrollable tabs on row 2 */
  nav > .wrap{height:auto;flex-wrap:wrap;gap:0 10px;padding-top:8px;padding-bottom:0}
  nav .brand{order:1;flex:1;min-width:0}
  nav .lang{order:2}
  nav #out{order:3;min-height:36px}
  nav .tabs{order:4;flex:0 0 100%;margin:6px -16px 0;padding:0 12px 8px}
  .tabs button{padding:10px 14px;font-size:14px}
  .lang button{padding:8px 11px}
  nav #adminBar .wrap{padding-top:8px;padding-bottom:8px}
  select.pick{flex:1;max-width:none;min-width:0}
  #adminNote{flex:0 0 100%;font-size:12px}
  /* dashboard */
  .kpis{grid-template-columns:repeat(2,1fr);gap:10px}
  .kpi{padding:14px}
  .kpi b{font-size:28px}
  .kpi .pv{margin-top:10px;padding-top:8px}
  .two{grid-template-columns:1fr}
  .bars{height:120px;gap:6px}
  .legend{gap:8px 14px}
  /* call lists become tap-friendly rows instead of cramped tables */
  .card.tw{padding:6px 14px}
  #v-logs thead{display:none}
  #logs tr,#recent tr{display:grid;grid-template-columns:1fr auto;grid-template-areas:"who out" "when len";gap:3px 12px;align-items:center;padding:13px 0;border-bottom:1px solid var(--line)}
  #logs tr:last-child,#recent tr:last-child{border-bottom:0}
  #logs td,#recent td{padding:0;border:0;display:block}
  #logs tr.c:hover td,#recent tr.c:hover td{background:none}
  td.cw{grid-area:when;font-size:12.5px;color:var(--tx3)}
  td.cc{grid-area:who;font-weight:500;overflow-wrap:anywhere}
  td.cl{grid-area:len;font-size:12.5px;color:var(--tx3);text-align:right}
  td.co{grid-area:out;text-align:right}
  td.empty{grid-column:1/-1;grid-area:auto}
  .pager{justify-content:center;gap:10px}
  .pager>span:first-child{flex:0 0 100%;text-align:center}
  /* forms */
  .row>*{min-width:100%}
  .row>div[style*="max-width"]{max-width:none!important}
  .row .btn{width:100%}
  .narrow{max-width:none}
  #auth{padding:16px}
  #auth .card{padding:24px 20px}
  .authlang{top:max(12px,env(safe-area-inset-top));right:12px}
  /* team table: keep the remove link reachable */
  td{padding:12px 6px}
  /* transcript drawer = full-screen sheet */
  #drawer{width:100%;border-left:0;height:100dvh}
  #drawer header{padding:14px 16px 12px;padding-top:max(14px,env(safe-area-inset-top))}
  #dClose{width:40px;height:40px}
  .summary{max-height:96px}
  #chat{padding:16px 14px 20px}
  .bub{max-width:88%}
  #drawer footer{padding:12px 16px;padding-bottom:max(12px,env(safe-area-inset-bottom))}
  /* inbox */
  .rep{padding:16px}
  .repAct .btn:not(.link){flex:1}
  #toast{bottom:calc(20px + env(safe-area-inset-bottom));width:max-content;max-width:calc(100vw - 32px);text-align:center}
}
@media(max-width:360px){.kpi b{font-size:24px}}

/* ===== additions for the rebuilt panel ===== */
.chk{display:flex;align-items:center;gap:8px;margin:14px 0 6px;color:var(--tx2);font-size:14px;cursor:pointer}
.chk input{width:auto}
.acts{display:flex;gap:8px;flex-wrap:wrap;margin-top:16px}
.grid2{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(260px,100%),1fr));gap:0 14px}
.stack>*+*{margin-top:12px}
.mini td,.mini th{padding:9px 6px}
.dim{opacity:.55}
.lead{padding:16px 18px;margin-bottom:10px}
.lead .msg{margin-top:8px;color:var(--tx2);white-space:pre-wrap;overflow-wrap:anywhere;font-size:14px}
.lead select{width:auto;padding:5px 10px;font-size:13px}
.cl-row{cursor:pointer}
.cl-row:hover td{background:var(--alt)}
.hint{font-size:13px;color:var(--tx3);margin-top:8px}
@media(max-width:640px){.acts .btn{flex:1}}